Refund & Cancellation Policy

1. Cancellation

You can cancel before payment is confirmed at no charge. Once a paid job starts printing, it cannot be cancelled.

2. When you get a refund

• Your confirmed UPI payment was received but the print failed due to a printer or shop error.
• The shop confirms that it received the same payment twice.
• The shop could not fulfil your order (e.g., printer offline).

3. When refunds do not apply

• Wrong file, wrong page count, or wrong colour/copies selected by you.
• Printout already collected and as ordered.

4. How to request a refund

Contact us within 48 hours with your token number and payment details:
Email: hub79792@gmail.com
WhatsApp: WhatsApp Chat

The participating shop processes approved refunds through an agreed UPI or cash method, normally within 5–7 business days.

5. PrintOS software subscriptions

Software-plan payments are manually verified before a shop-specific, single-use activation code is issued. If a subscription refund is approved, we send the money through the agreed UPI/bank method and provide a refund reference. Once that refund is recorded, the subscription, unused activation codes and registered print agents are revoked immediately. Recording a refund in PrintOS does not itself move money; the bank/UPI transfer is completed first.